PBI is very efficient and I am extremely satisfied with the service I am receiving. I feel the service I receive overall is and has been excellent for the entire time PBI has had our account (7 years). I appreciate all of the hard work and urgency that goes into providing us (Admiral Beverage) with screening information and specifically mentioned how much he respects and appreciates Liz and their Account Manager,
The turnaround time is one of the most important features and that PBI excels in this area. The turnaround time is vastly improved over the company that we were previously using. I cannot remember their name. It is extremely important to us when we get good candidates hired and on board as quickly as possible due to the cost involved in having management personnel covering open positions to sustain customer delivery. I understood when a report is going to take a little longer than normal to get to me due to the role that third parties play and that PBI can only be as fast as the third parties are. This to me is a good indication of good customer communication – managing customer expectations is important. I am very impressed with the accuracy and details of reports and cannot recall any report with inaccurate information.
I am pleased with how user friendly the reporting is. They are easy to read and understand and I do not have to spend a lot of time getting to the most important information which allows me to quickly make a decision about the candidate.
I would be happy to talk to anyone and recommend PBI. And, I want to thank PBI for all that you do for us.
- Will, GM
Below is a list of our most popular products (some of which are Instant Reports).
PBI Inc. has an unmatched track record for turn around time, accuracy, detailed and comprehensive reports, and prompt status updates. PBI's customer service as stated by our customers is 10+.
PBI’s success has been achieved by meeting and/or exceeding client expectations.
Our performance measures include:
Our proprietary process eliminates unneeded reports that only drive client expenses. This process significantly goes above industry standards.
Customer feedback: “They are not just button pushers.”
Our customers only need an Internet connection and browser in order to access their invoices and reports from anywhere 24/7. Because our application is browser based there is no software to install or maintain and no network or firewall issues. Our secured application allows our customers to login to; view, fax and/or print reports, and check the status of any report at any time, which includes those completed or in progress. All invoicing is flexible, easy to read, clear and can be individualized to meet customer’s needs (by department, location, hiring manager, etc.).
"We will not let 3rd party partners compromise our commitment to delivering against our Customer Service Objectives."